News 1

• News

Check in 7

• How and when do I check in online?
• How do I check-in for my low-cost booking (e.g. Ryanair/Laudamotion, Easyjet, Wizzair, Vueling)?
• Check-in with Ryanair
• Where do I find my booking reference and/or ticket numbers?
• Can I check in for a return flight already?

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Travel Documents 7

• I did not receive or lose my confirmation email
• When will I receive a ticket from the airline?
• Is my passport valid to travel?
• Will I need a visa to enter my destination?
• Where do I find my invoice?

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Changes 6

• I would like to change my booking
• My name is spelled incorrect. Can I change this?
• My date of birth is incorrect. Can I change this?
• I have bought Flexible Ticket Insurance
• Can someone else travel on my ticket?

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Cancellations 3

• Can I cancel my ticket?
• When can I expect my refund?
• What is the status of my refund request?

Lowcost 2

• Can I reserve my seat(s)?
• I would like to change my low-cost booking (eg. Ryanair, Transavia of Tui)

Baggage 6

• What is my checked baggage allowance?
• How do I book (extra) checked baggage?
• What is my hand baggage allowance?
• Can I bring special baggage (wheelchair/sports/music/medical equipment)?
• Can I bring my pet?

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Others 15

• I have issues using my credit card (Visa or MasterCard)?
• Can I rent a car ahead of my travels?
• Is it possible to reserve a parking spot?
• Can I book insurance for my trip?
• Can I book activities ahead of my travels?

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